from "The Automation Charade"

 The Automation Charade (logicmag.io)

by Astra Taylor, whom I first became aware of because of this very good piece:

Our Animals, Ourselves - Lux Magazine (lux-magazine.com) (CW on that one!)

"Our general lack of curiosity about how the platforms and services we use every day really work means that we often believe the hype, giving automation more credit than it’s actually due. In the process, we fail to see—and to value—the labor of our fellow human beings. We mistake fauxtomation for the real thing, reinforcing the illusion that machines are smarter than they really are.

Though omnipresent, fauxtomation can sometimes be hard to discern, since by definition it aims to disguise the real character of the work in question. The Moderators, a moving 2017 documentary directed by Adrian Chen and Ciarán Cassidy and released online through the Field of Vision series, provides a rare window into the lives of individual workers who screen and censor digital content. Hundreds of thousands of people work in this field, ceaselessly staring at beheadings, scenes of rape and animal torture, and other scarring images in order to filter what appears in our social media feeds.

If what we encounter on Facebook, OkCupid, and other online platforms is generally “safe for work,” it is not because algorithms have sorted through the mess and hid some of it from view. Rather, we take non-nauseating dips in the digital stream thanks to the labor of real-live human beings who sit before their own screens day and night, tagging content as vulgar, violent, and offensive. According to Chen, more people work in the shadow mines of content moderation than are officially employed by Facebook or Google. Fauxtomatons make the internet a habitable place, cleaning virtual public squares of the sort of trash that would chase most of us offline and into the relative safety of face-to-face interaction.

Today many, though not all, of the people employed as content moderators live abroad, in places like the Philippines or India, where wages are comparatively low. The darkest tasks that sustain our digital world are outsourced to poor people living in poorer nations, from the environmentally destructive mining of precious minerals and the disposal of toxic electronic waste to the psychologically damaging effects of content moderation. As with all labor relations, race, gender, and geography play a role, determining which workers receive fair compensation for their labor or are even deemed real workers worthy of a wage at all. Automation, whether real or fake, hasn’t undone these disturbing dynamics, and may well intensify them."